Before you can use the verification part of DNA, the program must be trained on your phone system. While we have already compiled a list of most of the standard call results (Busy signal, Fax machine, standard intercept, etc.), there may be some unique messages or tones returned by the phone company in your city (or by your in-house PBX system), that we do not already have in the default tone table.
In this case, we will work with you to remotely train your DNA system on how to react to these various responses. As you can imagine, it's critical that the system be able to correctly identify the status of all calls it's verifying, in order for DNA to be used to its full advantage.
The verification portion of the DNA program can be run unsupervised. Once you start verification, by clicking on Verify Numbers under the DNA menu, you can let it run until you need to use the Fileserver to process test takers (when you begin your regular callout), when you run out of random phone numbers in your temporary file, or when you decide to stop the program.
You can only run DNA between 9am-9pm. So as not to disturb people during late night/early morning hours, the program will not run outside this time frame.
DNA program running
When you select Verify Numbers from the DNA menu, the program will launch and begin dialing within :05 seconds on all four Fileserver phone lines.
The outbound dialing requirements on your Fileserver/Rhetorex phone lines must match those of your ComQuest Workstations.
In other words, if the Workstations must first dial "9" to access an outside line, then the Fileserver will also try to do this as it dials each number from your random number database. If for some reason the outbound dialing protocol is different on your Fileserver lines than it is on the Workstations, please notify ComQuest immediately, or DNA will most likely not function properly.
As each outbound call is dialed by DNA, you will see the number, as well as the temporary respondent record information and result code displayed on the screen. After you have run a session of DNA, and the system has located some "good" (valid) phone numbers, you should move to the next step, which is importing these verified numbers into your ComQuest respondent database.
Sharing SongSurvey and DNA
If you don't want the system to dial out on all four phone lines, you can uncheck the Line box for any phone lines desired, and it will cease dialing on that line(s) during the next cycle. If you wish to use one or more of the Fileserver lines to process test-takers, while continuing to run DNA on one or more of the remaining Fileserver lines, you should allow DNA to run on the last lines in the sequence. For example, when you're conducting callout testing and DNA at the same time, let the interviewers use lines 1-2 or 1-2-3 for callout, and just run DNA on line 4, or lines 3-4, etc. The Workstations will always try to transfer a qualified respondent to line 1 on the Fileserver. If DNA is already running on this line, the test taker will of course then be placed on the next available line (2, or 3, or 4, etc.) However, it is possible that between cycles of DNA placing outbound calls on line 1, that an interviewer might transfer a qualified respondent to the Fileserver, in which case the test-taker would be on line 1, and then DNA would shortly thereafter begin attempting to place more outbound calls on line 1. In this case, DNA would simply return a "NO DIALTONE" result code for each attempt while the respondent is taking the test, and the respondent would hear a series of annoying clicks and pops on the line every :10 seconds or so (but no touch tone dialing, as DNA will not attempt to dial an outbound call until and unless it has a traditional Bell-type dial tone).