Interviewer Time Sheets is another useful utility for checking on the overall productivity of each interviewer. Some stations actually use this procedure for tracking hours worked each pay-period by interviewers.
Printed Time Sheets report
When you run this report, either to the screen or the printer, you will be asked to define the start and end dates of the research period you desire.
Time Sheets Report filter
The first and last call made each day during this period by each interviewer is used to determine their overall Total Hours. As the timestamp is applied to each respondent record at the conclusion of each call, the Time Sheets report actually back-times the first call each day by :02 minutes to compensate for the fact that the first call each interviewer made (and presumably the time they actually began working) occurred :02 minutes prior to when that first call ended and was timestamped.
The longest downtime during each day, presumably their break, is listed, as well as the time that period of inactivity began. When you run this report, you can specify the interval of downtime (inactivity) that you wish to trap for. In the screen shot above, we have requested that all periods of downtime exceeding :04 minutes be deducted from each interviewer's time worked. In addition, you can also add in a compensated break to each day. For example, if your interviewers are provided a 10-minute break during each day they work (compensated), the Time Sheets report will automatically add :10 minutes back to the downtime that is subtracted from their shift. (You can only specify one break period, but if interviewers actually receive two 10-minute breaks, simply set this variable to 20-minutes, and the desired effect will occur.)
All downtime periods exceeding the interval you have specified (:04 minutes in our example), are deducted from the hours worked for each employee. The only exception to this rule is in the case of downtime that precedes a Take Test or Complete call. In this case, as it generally takes longer to qualify and transfer a test-taker, we increase the interval between these calls and the previous call made by a factor of 50%. So, in this example, we would allow :04 minutes or less of inactivity between a Busy and an Answering Machine, for instance, but we would allow (up to) :06 minutes between the completion of a Busy and a Complete (or a Take Test).
Each interviewer's Time Sheet is printed on a separate page; at the bottom of each time sheet is an area which displays the total time and total downtime, as well as a section for adding additional (non-ComQuest) hours, and a place for the interviewer and their Supervisor to sign the sheet.
Time sheets are sorted and printed alphabetically, by interviewers' last names.
If you need to re-sort the sheets alphabetically again after they have been distributed and signed by the interviewers, simply sequence them in numerical order, using the number in the upper right corner of each sheet.