This screen displays all pertinent information for each respondent. The unique respondent ID number is in the blue title bar of the screen. This screen essentially has all the functionality of the Make Calls screen, but there are no interviewer scripts displayed. If necessary, interviewers can Dial a respondent from this screen, as well as set (or change) their demo, gender, ethnic and station listening parameters, transfer them to the Fileserver to take a music test (provided their profile information qualifies them to do so), and terminate or set them for later callback.
There are six tabs of information stored for each respondent. You can access or change this respondent's information by clicking on each tab:
The respondent's Phone Number, demo, gender, ethnicity, date and timestamp, last interviewer that contacted them, whether they want to take the test again (Call Again?), and their current status are all displayed on this tab. You will not be able to change or modify all these fields. For example, it's not possible to change the name of the last interviewer that contacted this respondent. Also, the number of song scores from this respondent for the current test cycle (based on the Quota Start Date for this tier), is indicated in Blue across the top of the General tab.
Station Listening tab
This tab lists the stations that this respondent named in the two listening questions on the Make Calls screener. Check marks indicate the stations they mentioned. If you see a small "x" to the left of Other in either of the station boxes, this means they also mentioned at least one of the Auxiliary Stations for this question. If you click your mouse on the Other box, it will display a list of all Auxiliary Stations, and you can see the specific station(s) that they mentioned.
Address Info tab
This tab contains the respondent's name, address, city, state and zip code information. Any of this information may be changed on this screen.
By clicking on the History tab, you'll see a chronological history of every call placed to this respondent. While each respondent has only one respondent record, they can have an unlimited number of corresponding History records (in a relational database, such as ComQuest, this is known as a one-to-many record relationship). Essentially, each time a respondent is called, a corresponding History record is added, which documents the result of that call (such as Answering Machine, Callback, Take Test, etc.). You can not change or delete any History information for the respondent on this screen; to do that go to Review History and locate the specific History record for the desired respondent.
This tab contains a browse box which lists all the scores for each song ever rated by this respondent. You can not change or delete any scores from this screen; to do that go to Scores Management / Change Scores under the Analysis menu. Scores are listed sequentially, sorted by the Song ID number.
There are two possible scoring options for each song (the primary score, and a secondary burn rating). You will see these listed under the Scores 1 and 2 columns. If your station is not using discrete burn (only using one scoring option), all the scores under the Scores 2 column will be zeros.
This tab is hidden from interviewers (when they have a Security Level of 200). This way, they are not even able to see how an individual respondent scored any of the songs.
You can set or change an existing Callback for this respondent from this screen. A fixed callback will ensure that this person is only called back on the specified date and time. If you indicate a time that is outside your normal calling hours (say, earlier than 5:00pm or later than 9:00pm), it's conceivable that the person will never get called. (There is an Override Setting to prevent this situation from occurring.)
To select a specific date for callback, you can either type that date in the field, navigate with the up/down spin box arrows, or click on the calendar button to the right of the date field.
Navigating Through Records
While reviewing respondent records, either in Review Most Recent Calls, Review History, Review Completes, or through the Browse Respondents or Browse Schedule Records procedures, you can navigate through the respondents without exiting from the record and returning to the browse screen.
In the lower left corner of the respondent screen are 6 VCR navigation buttons:
These buttons work in the same way as the VCR buttons on the browse screens. The three buttons to the left allow you to:
|•||Go to the very first record|
|•||Go back 22 records|
|•||Go back one record|
The three buttons to the right allow you to (beginning with the 4th button from the left):
|•||Go to the next record|
|•||Go forward 22 records|
|•||Go to the very last record|
When you use the blue Navigation Buttons on the respondent record, any changes you have made to the record are automatically saved for you.
To exit from the respondent record, click OK to save your changes, or click Cancel to exit without saving.