There are many run-time program settings that are saved in INI files on each computer. In addition to storing mundane information such as the location of specific windows and their sizing, the INI (or initialization) files also store important information specific to each computer.
There are two primary INI files on the Fileserver --- they're both in the C:\ComQuest folder --- QUEST.INI and COMQUEST.INI On the Workstations, there is only one INI file; QUEST.INI, located in each Workstation's C:\ComQuest folder. While these files can be viewed, and their settings edited from DOS or from Windows Explorer, we highly recommend not changing anything in the files, without first speaking with ComQuest Technical Support!
Here are typical settings in each of the files, along with a brief description of what each setting controls.
C:\ComQuest\QUEST.INI on Fileserver:
C:\ComQuest\QUEST.INI on Workstations
Drive defines where the source ComQuest program, and the default data files are located, relative to this particular computer. While the Workstations will have a mapped network drive on the Fileserver in this setting, the Fileserver itself will generally default to the C:\ComQuest folder on its local hard drive.
Modem setting tells ComQuest whether this computer has an active/working modem which can be used for dialing and transferring in Make Calls. Keep in mind, although the Fileserver has a modem (we use it to update program files and for troubleshooting), it is usually not configured to the same default settings (COM2) as the Workstations. For this reason, the Fileserver modem setting is generally set to 0 (no modem), while the Workstation modem setting is 1 (has modem).
Palm tells ComQuest whether to create the linked report files for export to a Palm device. This setting should only be set to Yes (on) on the Fileserver, and only if a Palm device has been configured on your Fileserver. The setting should either be excluded, or set to No on all Workstations
Bilingual is used by the interactive SongSurvey.exe program running on the Fileserver. When it is set to Yes, then respondents are asked to select 1 for English or 2 for your secondary language, once they are transferred to the Fileserver. There is also an extra prompt that must be recorded (LANGUAGE.WAV) which instructs them to select their preferred language. In addition, all prompts must be recorded in the secondary language. (See also: Bilingual Prompts)
PDF tells ComQuest that the PDF printer drivers have been succesfully installed on this computer. With this setting in the INI file, you will now be able to select PDF as a report destination when running Batch Reports on the Fileserver.
Current_Dir is automatically placed and changed in your INI file if you're using Pick Path with multiple databases. Please do not add, change or delete this entry or its values in your INI file.
Servers=2 should only be used if you indeed have two or more Fileservers. This line, generally added to the Workstation's Quest.ini file indicates that the Workstation should change (re-map) the path to the Microsoft Access database when the interviewer changes databases.
ModemPort=3 will only appear if you have selected a comm port for this specific computer which is different than the default global modem port setting (generally comm port 2).
FixScores=1 is a switch that tells the Scores Integrity report to try to retrieve (re-crunch) any song that for some reason was captured but not added to the Scores file. As a backup set of score data is maintained on your Fileserver, this setting can only help in those times when you need to retrieve a previously un-crunched score.
ScanDisk settings are used by our automated DoScan program, which will launch Microsoft's ScanDisk and Defrag programs at regular intervals. There is also functionality built-in to DoScan which will dial-up the National Time Center in Colorado and synchronize the time and date of your Fileserver computer at regular intervals. Please do not add, change or delete any of these settings without first speaking with ComQuest Technical Support.
Report Builder will unhide this menu selection on the Reports menu for this computer. If you have not read about Report Builder, and have not completed the 17-lesson tutorial, you should not enable this functionality.
CumeSwitch is only used in the Cume/Pref reports. If it is set to 1, then previous test-takers (panelists) are not included in any of the cume/pref reports. The default is 0, which means all respondents, including previous test-takers are included in cume/pref reports. If this setting is missing from the INI file, then the default is observed in cume/pref reports (all respondents, including panelists, are included).
Servers is a setting for the Workstations that tells ComQuest that certain items, such as song hooks and interviewer scripts, are being stored on multiple servers. Generally these items are always used on the main Fileserver, but if you have two or more servers, you should add this entry to each Workstation INI file so ComQuest will know to take these items from the particular server you're using at the moment; not necessarily the main (M:\) Fileserver in your system. This setting should be any number other than 0 to work properly; if you only have 1 server, leave this entry out of the INI file.
LocalPath=N:\ is generally only used on a Fileserver in the situation where you have many Fileservers. This tells the program that the N:\ drive in this case, is actually the C:\ local drive. This setting might be K:\ on a second Fileserver, and O:\ on the third, etc.
MotherShip=M:\ is also used in multi-Fileserver call centers. This tells the satellite Fileservers where it should look to find the Song Library and any Song Hooks that the local Fileserver is missing.
Seating=1 This enables the Seating Chart functionality for your call center. This feature is generally only used for larger rooms (8+ Workstations), with multiple Fileservers.
Cost=1 This enables the Cost Analyzer report under Interviewer Incidence, allowing you to calculate time and cost analysis for various databases.
C:\ComQuest\COMQUEST.INI on Fileserver
Settings in this file are primarily used by the interactive SongSurvey.exe program which runs on the Fileserver, and processes the interactive music test.
The ComQuest.INI file on the Fileserver is a different file than the Quest.INI file. Quest.INI is used by the ComQuest program, while ComQuest.INI is used by the interactive Song Survey program on the Fileserver. Here's an overview of what some of these settings control.
You should not add, change or delete any of these settings without first discussing it with ComQuest Technical Support!
DataBase=c:\comquest\comquest.mdb This entry tells the SongSurvey program where to find the Microsoft Access table.
WavLocation=c:\comquest\ This is the path to the songs and prompt audio files on your system. Note the required trailing backslash.
BackDoorCode=2255688 This is the first level backdoor code required to gain telephone access to the system. You can change this entry if you wish to change your backdoor code (write down the new code here: _______________________ )
Lines=4 This is how many phone lines are plugged into your IVR card(s) on the Fileserver.
NoSpeechRec=1 This setting tells SongSurvey to disable the ability for respondents to speak their scoring selection (it also eliminates the quick beep that is played after every song).
SkipSongs=1 This setting allows you to place songs on your test list, before you have recorded the audio (song hook) for them. With this setting on, those missing positions are skipped, and respondents scoring all songs that do have audio clips get counted as Completes.
DualScores=Yes This setting tells the system to collect a second score, generally used for the discrete collection of a Burn score.
UniquePrompts=1 This is only used in the case of multiple databases, and tells SongSurvey to load all voice prompts pertaining to scoring options from each station's unique database, rather than use the same voice files for all databases.
NoOptOut=1 This option skips over the "Is it OK for us to call you again in a few weeks?" question at the end of the music test. When using this option, respondents are simply thanked at the end of the test, and are automatically scheduled to be called back in the number of days you have set on the Panels page of the Settings & Defaults screen.
PauseTime=10 This is used to change the wait interval that follows the playing of each song. Generally only used if you don't want to force respondents to immediately score a song after it has played. The unit of measurement is in seconds (in this example, it is set for :10 pause to allow scoring each song).
Running=Yes This is not a user setting. This is changed by the program to flag whether SongSurvey is actually running. This setting is checked when interviewers go into Make Calls, and they are alerted if they begin to make calls, but SongSurvey has been closed, or is no longer running (this setting would have been changed to Running=No).
Unfamiliar=1 This setting tells SongSurvey to request that respondents that are unfamiliar with a particular song, still score it. Their score for the song is not collected (only the Unfamiliar score is saved), but this option might tend to alleviate any anxiety respondents might have to scoring a song unfamiliar, and then not being able to rate that song. If you use this setting, you must also record a ScoreSummary.wav prompt, which gives just the rating scale (generally 1-5 or 1-7, but no Burn or Unfamiliarity options.)
The Language section of the ComQuest.ini file is used to enable bilingual support in the interactive Song Testing program.
The Touchtones section stores the valid song scoring options for the database you're currently testing. If the setting for an option is 1; it's a valid song score. If the value for an Option is 0; it's not valid. In the INI file listed above, touch tone options 1-6 are valid scoring options, while 7-9 are not (0, *, #, A, B, C and D are never valid choices). The Level setting tells the Song Survey program how loud to play back your prompts and song hooks over the phone. It should normally be set to 0. This value can be changed on the Modem Settings - Fileserver Transfers screen in ComQuest.
Most path and folder settings in the INI files must include a trailing backslash in order to function properly.
The default settings, as displayed above, should always be observed unless specifically changed by ComQuest Technical Support.