Other Icons on the Fileserver desktop include:
This simply runs the same program the Workstations are running. The option is there in case you want to check something or run a report and both Workstations are being used.
During non-testing periods, you can actually use the Fileserver as an extra Workstation. For example, if you have many interns entering Names and Phone Numbers into the system, you can speed up the process 50% by having a third person also enter data from the Fileserver.
A Microsoft utility that checks and corrects file errors on your hard drive. You should run this as part of regular maintenance every few weeks. The procedure can take up to an hour, and is a good thing to start running before you go to lunch at least once a month.
This loads the pcAnywhere program on your Fileserver, and puts your system on-line so Technical Support can communicate with it. You should only run this program when ComQuest Technical Support calls and asks you to do so. This allows us to update and change program files on your system. Also, through our modem connection, we can diagnose your system and help resolve any problems you might be encountering.
When we are done, and don't require further access to your system, we will remove the modem program from memory. However, if interviewers ever transfer a respondent to the Fileserver to take the test, and they hear a modem whistle (like a fax machine); that means the modem has not been released from memory. They can release it from memory by right-clicking (clicking the right mouse button one time while the mouse cursor is over) the pcAnywhere icon in the task bar in the bottom of the Fileserver's desktop, and selecting "Close" from the pop-up menu.
Nobody (including ComQuest Technical Support) is able to gain access to your system, unless the pcAnywhere modem program is running.
Even when pcAnywhere is running, there are still two levels of password security that must be met before access to your system is achieved.