ComQuest Problem Form

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Please use this form to report a problem you are having with the ComQuest system.


1. Describe your problem:


2. Now, describe the problem accurately:


3. Speculate wildly about the cause of the problem:


4. Problem Severity:

A. Minor __

B. Minor __

C. Minor __

D. Trivial __


5. Nature of the problem:

A. Locked up __

B. Frozen __

C. Hung __

D. Strange Smell __ (please be sure this is not your neighbor)


6. Is your computer plugged in? Yes __ No __


7. Is it turned on? Yes __ No __


8. Have you tried to fix it yourself? Yes __ No __


9. Have you made it worse? Yes __


10.Have you had "a friend" who "knows all about computers" try to fix it for you? Yes __ No __


11. Did they make it even worse? Yes __


12. Have you read the manual? Yes __ No __


13. Are you sure you've read the manual? Maybe __ No__


14. Are you absolutely certain you've read the manual? No __


15. If you read the manual, do you think you understood it? Yes __ No __


16. If 'Yes' then explain why you can't fix the problem yourself:


17. What were you doing with your computer at the time the problem occurred?


18. If you answered 'nothing' then explain why you were logged in:


19. Are you sure you aren't imagining the problem? Yes __ No __


20. Does the clock on your home VCR blink 12:00? Yes __ What's a VCR? __


21. Do you have a copy of 'PCs for Dummies'? Yes __ No __


22. Do you have any independent witnesses to the problem? Yes __ No__


23. Do you have any electronics products that do work? Yes __ No __


24. Is there anyone else you could blame this problem on? Yes __ No __


25. Have you given the machine a good whack on the top? Yes __ No __


26. Is the machine on fire? Yes __ Not Yet __


27. Can you do something else instead of bothering me? Yes __