ComQuest Problem Form

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Please use this form to report a problem you are having with the ComQuest system.

 

1. Describe your problem:

 

2. Now, describe the problem accurately:

 

3. Speculate wildly about the cause of the problem:

 

4. Problem Severity:

A. Minor __

B. Minor __

C. Minor __

D. Trivial __

 

5. Nature of the problem:

A. Locked up __

B. Frozen __

C. Hung __

D. Strange Smell __ (please be sure this is not your neighbor)

 

6. Is your computer plugged in? Yes __ No __

 

7. Is it turned on? Yes __ No __

 

8. Have you tried to fix it yourself? Yes __ No __

 

9. Have you made it worse? Yes __

 

10.Have you had "a friend" who "knows all about computers" try to fix it for you? Yes __ No __

 

11. Did they make it even worse? Yes __

 

12. Have you read the manual? Yes __ No __

 

13. Are you sure you've read the manual? Maybe __ No__

 

14. Are you absolutely certain you've read the manual? No __

 

15. If you read the manual, do you think you understood it? Yes __ No __

 

16. If 'Yes' then explain why you can't fix the problem yourself:

 

17. What were you doing with your computer at the time the problem occurred?

 

18. If you answered 'nothing' then explain why you were logged in:

 

19. Are you sure you aren't imagining the problem? Yes __ No __

 

20. Does the clock on your home VCR blink 12:00? Yes __ What's a VCR? __

 

21. Do you have a copy of 'PCs for Dummies'? Yes __ No __

 

22. Do you have any independent witnesses to the problem? Yes __ No__

 

23. Do you have any electronics products that do work? Yes __ No __

 

24. Is there anyone else you could blame this problem on? Yes __ No __

 

25. Have you given the machine a good whack on the top? Yes __ No __

 

26. Is the machine on fire? Yes __ Not Yet __

 

27. Can you do something else instead of bothering me? Yes __